Terms & Conditions

for www.lamenodoula.com

Last updated: April 2026

This is an English translation for your convenience. The German version is the legally binding document.

1. Scope

1.1 These Terms & Conditions apply to all contracts between

Dr. Jennifer Ailed Chan de Avila La Menodoula Oderstraße 13 12051 Berlin Germany

(hereinafter "Provider")

and her clients and customers.

1.2 These Terms apply to:

• Companies, organisations, and public institutions (B2B)

• Individuals booking 1:1 sessions (B2C)

1.3 Workshops, courses, masterclasses, and women's circles are booked via the Eventbrite platform. For these bookings, Eventbrite's terms and conditions also apply. The provisions of these Terms regarding services, liability, and copyright apply additionally to Eventbrite bookings.

2. Services

2.1 The Provider offers in particular the following services:

• Talks and seminars

• Workshops and trainings

• Training for people leaders

• Coaching and consulting

• Strategic consulting

• Long-term collaborations and programmes

• 1:1 sessions for individuals (menopause doula accompaniment)

2.2 Content, scope, and objectives of the services are specified in the respective offer, order confirmation, or individual agreement. For 1:1 sessions, the client additionally receives a separate information document with details on formats, prices, payment terms, and cancellation conditions.

2.3 The services are intended for information, education, orientation, and emotional accompaniment. They do not replace medical, psychotherapeutic, or legal advice. The Provider does not make diagnoses and does not offer medical or therapeutic treatments.

3. Contract conclusion

3.1 A contract is concluded through:

• Confirmation of an individual offer

• Booking of a session via the booking system or by email

• Written or electronic order confirmation

3.2 By making a booking or confirming an order, you accept these Terms.

4. Fees and payment terms

4.1 The fee is based on the agreed rate. Invoices are payable within 14 days of the invoice date without deduction, unless otherwise agreed.

4.2 For larger projects or programmes, advance payment or partial payment may be agreed.

4.3 For 1:1 sessions, the payment terms set out in the information document for individual clients apply.

5. Travel and accommodation costs

5.1 For in-person events outside Berlin, travel and, where applicable, accommodation costs are charged in addition to the fee.

5.2 Billing is based on actual expenses with proof. The specific arrangement is agreed individually before the contract is concluded.

6. Delivery of services

6.1 Agreed appointments are binding.

6.2 Delivery takes place online, in person, or hybrid, as agreed.

6.3 The Provider reserves the right to reschedule appointments for important reasons, in particular illness, force majeure, technical problems, or unforeseeable circumstances. In such a case, a replacement appointment will be arranged without delay.

7. Multi-part programmes and ongoing collaboration

7.1 For multi-part programmes or longer-term collaborations, the agreed appointments and services apply for the entire duration.

7.2 Early termination requires a written agreement.

8. Number of participants and organisational requirements (B2B)

8.1 The agreed maximum number of participants must be observed.

8.2 If the number of participants is exceeded, an adjustment of the fee may be required.

8.3 The client ensures the necessary organisational and technical conditions.

9. Cancellation

9.1 For B2B services: Cancellation by the client is free of charge up to 14 days before the agreed appointment. For cancellations between 14 days and 48 hours before the appointment, 50% of the agreed fee is due as a cancellation fee. For cancellations within 48 hours before the appointment, the full fee is due. Cancellation fees are invoiced according to the general payment terms under Section 4. Different arrangements may be agreed for multi-day events or programmes.

9.2 For 1:1 sessions, the cancellation terms set out in the information document for individual clients apply.

9.3 The cancellation rules apply without prejudice to consumers' statutory right of withdrawal pursuant to Section 10.

10. Right of withdrawal for consumers

Consumers have a statutory right of withdrawal when concluding a distance contract. A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their self-employed professional activity.

Withdrawal instructions

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded.

To exercise your right of withdrawal, you must inform me

Dr. Jennifer Ailed Chan de Avila La Menodoula Oderstraße 13 12051 Berlin Germany Email: jen@lamenodoula.com

of your decision to withdraw from this contract by means of an unequivocal statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, I shall reimburse you all payments received from you without undue delay and no later than fourteen days from the day on which I receive the notification of your withdrawal from this contract. For this reimbursement, I will use the same means of payment you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

Early expiry of the right of withdrawal

The right of withdrawal expires in the case of a contract for the provision of services if I have fully performed the service and only began performing it after you gave your express consent and at the same time confirmed that you were aware you would lose your right of withdrawal upon my full performance of the contract.

If you have requested that the service begin during the withdrawal period, you shall pay me an amount proportionate to the services already provided up to the point at which you inform me of your exercise of the right of withdrawal regarding this contract, compared with the full scope of the services provided for in the contract.

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it.)

To: Dr. Jennifer Ailed Chan de Avila La Menodoula Oderstraße 13 12051 Berlin Germany Email: jen@lamenodoula.com

I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()

• Ordered on () / received on (): _______________

• Name of consumer(s): _______________

• Address of consumer(s): _______________

• Signature of consumer(s) (only for notification on paper): _______________

• Date: _______________

(*) Delete as appropriate.

11. Liability

11.1 Services are rendered to the best of my knowledge and belief.

11.2 The Provider is liable without limitation for damages arising from injury to life, body, or health based on an intentional or negligent breach of duty, as well as for other damages based on an intentional or grossly negligent breach of duty.

11.3 In all other cases, the Provider's liability is limited to compensation for foreseeable damage typical for the contract.

11.4 The Provider does not make medical, psychotherapeutic, or legal diagnoses or provide treatments. Liability for health-related or other consequences based on decisions made independently by the client is excluded.

12. Copyright

12.1 All documents, concepts, presentations, and materials created by the Provider are protected by copyright.

12.2 Without express written consent, these may not be reproduced, published, shared, or used commercially.

12.3 Participants may use materials handed to them for personal, non-commercial purposes.

13. Data protection

The processing of personal data is carried out in accordance with the privacy policy on this website.

14. Final provisions

14.1 German law applies. For consumers, this choice of law applies only insofar as the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has their habitual residence.

14.2 The place of jurisdiction for disputes with companies, legal entities under public law, or special funds under public law is Berlin. For consumers, statutory provisions apply.

14.3 Should any provision of these Terms be or become invalid, the validity of the remaining provisions shall remain unaffected.

14.4 The European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr. The Provider is not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.